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Providers of home voice phone service have obligations

Telephone service providers replacing their copper networks with fiber—a transition known as "IP" or "tech" transition—must comply with rules designed by the Federal Communications Commission to protect customers. The rules,…


FCC event on ‘technology transition’ open to public

Consumer Action has learned that the Federal Communications Commission’s Consumer and Governmental Affairs Bureau will host a "Technology Transitions" information session on Monday, Sept. 26, 2016 from 1-2 p.m. at the FCC…


New FCC rules about transition to New Phone Network

Over the past couple of years the FCC has been working with consumer groups, telephone companies and others to think about how to make the transition to modern networks as seamless as possible.  Here are few new rules that will help make that happen.…


Florida workshops on new phone network

Residents, community organization staff and volunteers in South Florida's West Delray Beach area learned how phone technology is evolving and how to stay safe on the Internet during a series of presentations and trainings Consumer Action held in October…


Partnering with nonprofits and local organizations

Over the course of the trial, we at AT&T have worked together with local groups and organizations to hold meetings, events and information sessions to talk to West Delray Beach residents and community members about the trial. What it is, what it means…


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Tips

Light bulbGet information about international calling from all the major wireless providers, VoIP services and smartphone manufacturers here.

Light bulbStay connected during a power outage by planning ahead: Keep an extra, charged wireless phone battery on hand and own a car, solar- or hand-powered charger.

Light bulbDuring natural disasters or widespread emergencies, wireless voice networks can be overwhelmed, and text messages to loved ones have a higher likelihood of getting through.

Light bulbAsk your carrier if you can update your cell phone's roaming capability to give your phone a signal boost. Updating may improve reception.

Light bulbIf your phone is lost or stolen, notify your carrier right away so that service can be turned off to avoid unauthorized use, for which you may be liable.

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