Email Alerts

Sign-up to Get Notified

Receive monthly reminders on when to check your wireless plan's data usage. Don't be caught by surprise again.

Sign-Up

Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.



The next communication evolution
Library: English | The next communication evolution Understanding the transition to Internet-based communication technologies. This fact sheet explains what Internet Protocol (IP)-based telephone service is, why the transition away from traditional "plain old telephone service" (POTS) delivered over copper wire and switches is happening and what advantages an IP-based network offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.
California LifeLine Case Studies
Library: English | California LifeLine Case Studies . These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.
Connect to California LifeLine and Save! (2014)
Library: English | Connect to California LifeLine and Save! (2014) Discounted telephone service can help your family stay in touch. California LifeLine provides discounts on basic residential wireline (traditional landline) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service.This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.
Connect to California Lifeline and Save! (2013) (Vietnamese)
Library: Vietnamese | Connect to California Lifeline and Save! (2013) (Vietnamese) Discounted telephone service can help your family stay in touch. California Lifeline cung cấp dịch vụ với giá căn bản cho các gia đình trong tiêu chuẩn lợi tức thấp. Các khách hàng nào đủ điều kiện cho dịch vụ giá bình dân California Lifeline chỉ trả một phần tiền của giá thường cho dịch vụ mắc đường dây và tiền điện thoại hàng tháng. Cẩm nang này giải thích các đặc điểm và lợi ích của dịch vụ điện thoại Lifeline, cách nộp đơn vào chương trình, và quý vị phải làm gì để tiếp tục được tham gia chương trình.

California Lifeline provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California Lifeline pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.
Connect to California LifeLine and Save! (Spanish) (2014)
Library: Spanish | Connect to California LifeLine and Save! (Spanish) (2014) Discounted telephone service can help your family stay in touch. California LifeLine ofrece descuentos por servicio telefónico residencial básico para familias de bajos ingresos que califican. Los consumidores que califican para recibir California LifeLine pagan una fracción del costo normal de la conexión y del servicio mensual de teléfono local. Este folleto le explica los beneficios del servicio Lifeline, cómo solicitar el programa y lo que debe hacer para continuar en el programa.
Connect to California LifeLine and Save! (Chinese) (2013)
Library: Chinese | Connect to California LifeLine and Save! (Chinese) (2013) Discounted telephone service can help your family stay in touch. California LifeLine provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.
Your Digital Dollars - Mobile Banking and Mobile Payments (Chinese)
Library: Chinese | Your Digital Dollars - Mobile Banking and Mobile Payments (Chinese) 個人出門在外做金融轉帳的安全手則. Check your balance…transfer money…make a purchase—these are just a few of the things you can do on the go with a cellular telephone or other mobile device.
Cell Phone Savvy (Chinese)
Library: Chinese | Cell Phone Savvy (Chinese) How to avoid problems with your wireless device and service. How to avoid problems with your wireless device and service
How to Complain
Library: English | How to Complain . Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Controlling Data Use
Library: English | Controlling Data Use . This WirelessED fact sheet lists ways you can control the use of data services on your data-ready mobile device.

View Publications Archive