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Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Your Digital Dollars - Mobile Banking and Mobile Payments (Chinese)
Library: Chinese | Your Digital Dollars - Mobile Banking and Mobile Payments (Chinese) 個人出門在外做金融轉帳的安全手則. Check your balance…transfer money…make a purchase—these are just a few of the things you can do on the go with a cellular telephone or other mobile device.
Cell Phone Savvy (Chinese)
Library: Chinese | Cell Phone Savvy (Chinese) How to avoid problems with your wireless device and service. How to avoid problems with your wireless device and service
How to Complain
Library: English | How to Complain . Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Controlling Data Use
Library: English | Controlling Data Use . This WirelessED fact sheet lists ways you can control the use of data services on your data-ready mobile device.
Your Digital Dollars - Safety and privacy in online and mobile transactions (Chinese)
Library: Chinese | Your Digital Dollars - Safety and privacy in online and mobile transactions (Chinese) . As more daily tasks, from shopping and banking to working and socializing, get done on a computer or mobile device, the opportunities to expose personal data increase.
Cell Phone Savvy (Vietnamese)
Library: Vietnamese | Cell Phone Savvy (Vietnamese) How to avoid problems with your wireless device and service. Ấn bản này cung cấp tài liệu về các phương thức tránh vấn đề xảy ra với máy và dịch vụ di động của quý vị.

This publication provides information on how to avoid problems with your wireless device and service.
Cell Phone Savvy (Korean)
Library: Korean | Cell Phone Savvy (Korean) How to avoid problems with your wireless device and service . 이 출판물은 모바일 장치와 서비스에 관련된 문제를 피하는 방법에 대한 정보를 제공합니다.

This publication provides information on how to avoid problems with your wireless device and service.
Cell Phone Savvy Training Manual
Library: English | Cell Phone Savvy Training Manual How to Make Smart Wireless Choices and Avoid Problems. This training manual, written in question-and-answer format, provides trainers with the background they need to answer consumers' frequently asked questions about choosing, using and managing wireless service.
Cell Phone Savvy PowerPoint Training Slides
Library: English | Cell Phone Savvy PowerPoint Training Slides . Designed to be used in conjunction with the "Cell Phone Savvy Lesson Plan and Class Activities," this 18-slide presentation not only engages participants visually, it also includes important subject matter information for trainers in the "Notes" section of each slide.
Cell Phone Savvy Lesson Plan and Class Activities
Library: English | Cell Phone Savvy Lesson Plan and Class Activities . Designed to be used in conjunction with the "Cell Phone Savvy PowerPoint Training Slides," this packet contains a detailed curriculum for teaching consumers how to choose a wireless device and carrier, understand their wireless service contract, manage their wireless costs and avoid—or resolve—problems. It also includes a 20-question quiz and five case studies, which can be worked on individually or in small groups.

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